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Licensing Cisco Unified Attendant Console Software

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Introduction

 

This document describes the procedure for Licensing Cisco Unified Attendant Console Software.

 

 

Licensing Cisco Unified Attendant Console Software

 

 

Some important check list points:-

 

  • You cannot upgrade directly from one Edition of Cisco Unified Attendant Console to another: a full re-installation and a new license are required.

 

  • If you upgrade the Cisco Unified Attendant Console server you also need to upgrade the Cisco Unified Attendant Console. If you do not, differences between the databases may cause inconsistent system performance.

 

  • IIS must be installed and activated before installing Cisco Unified Attendant Console.
  • If you have a Microsoft Windows network that uses DHCP, you must allocate a static IP address to the Cisco Unified Attendant Console server machine.

 

  • Access to the Cisco Unified Attendant Console server is not supported at any time via Remote Desktop (RDP), Terminal Services (TS) or any other session-based application. These applications can cause TAPI/TSP and Wave Driver instability. Only local or VNC connection is supported.

 

 

Once a system is fully licensed you cannot apply temporary licenses for additional seats. You must wait for the order process to be fulfilled by Cisco before you can add additional seats to an already licensed server.

 

 

To license the evaluation software, do the following:-

 

Step 1:-

Use your internet browser to go to http://www.cisco.com/go/ac.

 

 

Step 2:-

Enter your User Name and Password and then click Log In.

 

 

Step 3:-

In the navigation bar, click ACTIVATE EVALUATION SOFTWARE.

 

 

Step 4:-

Select your Reseller, Customer and Customer Site.

 

 

Note:- If your reseller, customer or site are not available. choose the options to add them.

 

 

Step 5:-

Enter your Cisco Unified Attendant Console Registration Code.

 

 

Note To find your Registration Code, log into Cisco Unified Attendant Console Web Admin and choose Help > Licensing.

 

 

Step 6:-

Select the Product that you have installed.

 

 

Step 7:-

Select the Version of the product you have installed.

 

 

Step 8:-

Click Next.

 

A registration (.RGF) file is e-mailed to you, and a message to this effect is displayed in the web page.

 

 

Step 9:-

Open the email and save the registration file to a location that can be browsed by the Cisco Unified Attendant Console server.

 

 

Step 10:-

Log into Cisco Unified Attendant Console Web Admin and choose Help > Licensing.

 

 

Step 11:-

In the License Management page, select Registration File.

 

 

Step 12:-

Click Browse and then open the Registration File.

 

Step 13:-

Click Submit to complete license activation.

 

 

Step 14:-

Stop and then restart the services.

 

 

Licensing Purchased Software

 

To activate your purchased software, do the following:

 

 

Step 1:-

Use your internet browser to go to http://www.cisco.com/go/ac.

 

 

Step 2:-

Enter your User Name and Password and then click Log In.

 

 

Step 3:-

In the navigation bar, click ACTIVATE PURCHASED SOFTWARE.

 

 

Step 4:-

Select your Reseller, Customer and Customer Site.

 

 

Note:- If your reseller, customer or site are not available. choose the options to add them.

 

 

Step 5:-

Enter the Registration Code and then click Submit.

 

 

Note:- To find your Registration Code, log into Cisco Unified Attendant Console Web Admin and choose Help > Licensing.

 

 

Step 6:-

Enter at least one License Activation Code and then click Submit.

 

 

Step 7:-

In the Licence Request Confirmation page, optionally enter an additional e-mail address and click Submit. If you want to change the License Activation Code you entered in Step 6 before proceeding,

 

 

Click Revise License Request. A registration (.RGF) file is e-mailed to you, and license request confirmation information is displayed in the web page.

 

 

Step 8:-

Open the email and save the registration file to a location that can be browsed by the Cisco Unified Attendant Console server.

 

 

Step 9:-

Log into Cisco Unified Attendant Console Web Admin and choose Help > Licensing.

 

 

Step 10:-

In the License Management page, select Registration File.

 

 

Step 11:-

Click Browse and then open the Registration File.

 

 

Step 12:-

Click Submit to complete the registration.

 

 

Step 13:-

Stop and then restart the services.

 

 

CUDAC/CUBAC/CUEAC seat license

 

The licensing appears to follow a concurrent connection model. Which suggests, that you only need one seat license in your scenario.

 

Ordering Information

 

You  must order a Cisco Unified Business Attendant Console license for each  concurrent operator login. A maximum of six concurrent operator client  logins are supported per Cisco Unified Business Attendant Console  server. Example: If you need six attendant consoles logged into the  server at the same time, you should order six licenses.

 

Refer below link for details

 

http://www.cisco.com/en/US/customer/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_data_sheet0900aecd805e6a5f.html

 

 

 

 

 

 

Related Links

Troubleshooting Cisco Unified Attendant Consolehttp://www.cisco.com/en/US/customer/products/ps7282/products_qanda_item09186a00800b0a20.shtml

Comments
Cisco Employee

You can also find a video on how this is all done at the following link, along with other useful videos:

https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D

You should also note that the licensing is version specific, a version 8 license will not work on version 9 and vice versa. If you are upgrading from version 8 to version 9 then you need to use PUT to place an order for a new version 9 LAC and then relicense the server.

Rising star

Thanks Jamie for the useful information..

Enthusiast

Jamie - how does the version 9 license know how many seats you are licensed for? 

It's my understanding that during an upgrade to version 9, your old license is removed.  And you don't specify the number of seats when ordering version 9 through PUT.

Thanks,

Dan

Cisco Employee

Dan,

When going through the licensing process at www.cisco.com/go/ac, the LAC entered is an upgrade LAC. The licensing website then requests the registration code of the server, based on the code that was entered, a license file will be generated for the amount of seats that have been previously licensed against that code.

Hope this helps.

Congratulation for the article!

Could you explain the procedure about to move the CUACS software from one computer to another?

Beginner

Is there any Way to rehost a license for a CUBAC?? I have a customer that want to re-host the installation. With eval everything works. But we stuck with the license and 1 day left :(((

Beginner

If we are using Evaluation Licensing... Do we need Licence for Operator on version 12...?