If you are running UCCX 7.0(1) SR4 and after performing a change under the team configuration, this is not being reflected in the supervisor application, the root cause of this could be the following DDTs CSCtd46752 and a manual synchronization comes handy. This process does not affect your call procesing or any other services of your UCCX. Here are the steps to go through the process.
If necessary open a RDP or VNC connection towards the UCCX server. (UCCX IP address)
In the CDA go to "Desktop Administrator" menu and select the option for "Site A"
The new window will request for a username and password. Default values are username "admin" and live the password as blank.
Go over the personnel menu and confirm if your agents appear under the correct team
If a mis-synchronization occurs between your AppAdmin configuration and what your output displays; you need to perform a manual synchronization to update the team information. In order to accomplish this, please go over "Services Configuration"->"Synchronize Directory Services" and click over "Manual Synchronization of Directory Services".
After the process has ended please go over the personnel menu and confirm if the synchronization was sucessful.
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