1) MARS Agent Greeting for Cisco CUCM
MARS Agent Greeting application enables the Cisco CUCM to automatically play a prerecorded announcement once the agent/user is connected to the customer. The announcement/Agent Greeting is audible to both the agent and the customer. The greeting helps to keep the agent sounding fresh as they do not have to repeat common introductory lines to the customer on each call.
2) MARS Whisper Announcement to Agent for Cisco UCCX
MARS Whisper Announcement to agent application for Cisco UCCX.
The application provides the feature to play out a voice message (whisper), heard only by the agent, before the agent answers the incoming call.
The whisper announcement can be Queue/group information played to the agent before connecting the caller to the agent.
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