Technology can make it easier to collaborate when applications mirror a more intuitive, fluid work style, but selecting a tool without addressing roles, processes, metrics and the organization’s workplace climate is putting the cart before the horse.*
I could not agree more with this myth and the point that Gartner is making in that the tools need to first be evaluated against business processes and roles could not be more on target. It's easy to select a great collaboration tool, but if it doesn't provide value (genuine or perceived) to the person using it in their daily routine then it will not make people collaborative just by being available.
One challenge with selecting the "right" tool is there are so many options and when purchase decisions occur independently, you end up with many options for the same "right" tool. I talk about this in an earlier blog Business Requirements vs. Business Applications: Putting the Cart Before the Horse... and how a lack of intra-company collaboration for the evaluation and procurement of business applications will lead to silos of tools that inhibit their use. In other words, in order to make the decision for the right tools you must collaborate across the organization before making the purchase decision. Understand what capabilities already exist in your environment and how you can leverage and build upon those investments to bring greater collaborative value to your business processes.
Dear Support,Hope this email find you in good health, We have 96 rooms which has two phones with one EXT Number (for example 101 )and as per my understanding it should take Enhanced plus/ CUWL standard licenses. So it will cover 192 phones as each ro...
Customer would like to know if the below two softwares are compatible with Cisco UCCE 11.6 or 12 contact center solution or not : 1) IBM Security Guardium Ajan for SQL database on Rogger/AW2) HP OpenView Performance Agent / windows with Ag...
Hi, Can some one please explain whats the difference between expressway CE and CUBE, why some one would choose CUBE to deploy inside its CUCM and why someone should choose Expressway to deploye along with CUCM ? Regards,Masood
Looks like iOS 13 Beta 3 breaks the messaging components of Webex Teams. When you select the spaces, the messages don’t load. I know this isn’t a bug or anything to fix, more of an FYI. If anyone does have a fix for this, please let me k...
Hi , Please help me on attached error. When I am trying to update phone book from Manage Phone Book with Manage Phone book source, getting error can not be synced. Also re started the TMS extension services but no luck.