n a Cisco CallManager integrated Cisco Unity Failover setup, MWI fails to work when one of the two U...
n a Cisco CallManager integrated Cisco Unity Failover setup, MWI fails to work when one of the two Unity servers is run off. The status of Indicator Lamps, for Unity Subscribers under Messages remains at either "Request is pending ON or off"
This issue relates to Cisco Unity version 4.2(1) and TAPI Service Provider (TSP) version 8.1(3). For some reason, the IntergrationID in the Cisco Unity Telephony Integration Manager (UTIM) on the Primary Unity server was 0, yet the switch ID for all of the subscribers is 2, as is the IntegrationID of the Secondary Cisco Unity server.
In order to resolve the issue, complete these steps:
Confirm from the Subscriber table in the SQL Enterprise Manager that the subscribers use the default SwitchId of 2.
Choose Start > Programs > Unity > Manage Intregrations in order to check the value of IntegrationID for the Cisco CallManager integration in the UTIM.
Ensure that this is 2 on both the Primary and the Secondary Cisco Unity server. If it is not, then use the button on the Integration window in the UTIM, provided in Cisco Unity version 4.2 and later, in order to change it to match the Switch ID in the Subscriber table.
Hello,I have a question, I have one CMM and three CMS nodes in cluster (3.0 version).one of them already licensed.for others trial licenses are already expired and I need to license them.The main question is: How exactly license process have to be do...
It seems, can't SUM Duration column in Termination_Call_Detail to get total call duration ? Some of the legs include duration from other legs, is there any recommended way of getting actual total call duration ?
Estoy tratando de entender los informes que genera CUIC y necesito si alguno de ellos tiene lo básico para obtener la siguiente información.Tengo la cantidad de llamadas que ingresan a una aplicación, esto lo hago con el informe - Informe de resumen de la...
I am trying to create an anonymous hotline voicemail box. I have a routing pattern setup that masks the caller number. I set up the voicemail box to only play the message and not anything pre or post message. The issue comes with notifications. User would...
Cisco Unified CCX AdministrationSystem version: 220.127.116.1100-31 (ES03-93)FinesseANYONE SEEN THIS AND KNOW A FIX?When user tries to open in Finesse My History, Team Data, Queue Data they get the following error...'Failed to load the gadget. Either COR...