Cognitive Collaboration brings together intelligence and context throughout all collaboration experiences. Bridging AI and ML capabilities with insight and the context of the meeting or customer interaction creates more meaningful experiences and outcomes. Cognitive Collaboration fosters human relationships, enhances customer interactions, and builds high-performance teams across boundaries, enabling smarter and faster decisions.
Tune into this episode to learn more about the four pillars of technology that comprise the collaboration landscape: relationship intelligence, multimodal bots and assistants, audio and speech technologies and computer vision.
Cisco Champion Hosts: Amr Nasher (twitter.com/Amr_Nasher), Twaasol, BDM and Solution Architect David Macias (twitter.com/dmacias), Contact Center Consultant Sebastian Leuser (twitter.com/sleuser), Deutsche Telekom Business Solutions GmbH, System Engineer Sijbren Beukenkamp (twitter.com/sijbrenb), 3Corners, UC Cloud Architect
Guest: Keith Griffin (twitter.com/techkeith), Cisco, Distinguished Engineer, Office of CTO, Webex
Moderator: Amilee San Juan (twitter.com/amileesan1), Cisco, Technical Influencer Marketing and Cisco Champion Program
Hello, Is there a way to allow Keyboard & Mouse control to provide support through new Webex app. I know this can be done in Webex Meetings app but not in Webex. Also in Webex Meetings is there a way to assign admin privileges to the re...
When agents are busy or not ready state , new external PSTN incoming calls are not showing in their finesse. For internal calls, its showing without any issue.Because of this, agents or supervisor is not knowing about the calls that are receiving to them ...
Hello Team, I have configured Call Back Scrip as below. If all agents are busy, Customer gets an option to enter his 10 Digits Call Back Number. When customer input his Call Back Number it is confirmed by Script and then call terminat...