Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Create a new article
705
Views
0
Helpful
0
Comments

No audio is heard when calls are placed into the IOS Software IVR using the prepaid DebitCard application

TCC_2
Level 10
Level 10

‎06-22-2009 03:37 PM - edited ‎03-12-2019 08:31 AM

Core Issue

The caller hears no audio when the welcome audio prompts are supposed to be playing.

The welcome audio prompts may be missing from the package that was downloaded from Software Download: Cisco Tool Command Language Software. The app-debitcard.2.0.2.8.zip software bundle was missing these files.

Resolution

The software bundle has been updated on Cisco.com and renamed to app_debitcard.2.0.2.8a.zip. This bundle now contains the full set of audio prompts.

To resolve this issue, download the updated software bundle from Software Download: Cisco Tool Command Language Software and unzip it to add the missing files.

For background information into the Cisco IOS  Software DebitCard application, refer to Cisco IOS TCL IVR and VoiceXML Application Guide.

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents