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Noise Firewall for call centers

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SoliCall's noise firewall for call centers was added to the marketplace. The noise firewall is an innovative software solution that correlates the audio from all agent in order to identify the location of the noise and remove it from the calls. The main benefits are: improve CX, protect private data from being overheard by customers and improve the quality of the analytics. As part of its operation, the noise firewall detects and displays a noise map of the call center.

 

noise-map

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