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Not able to access ELM/PLM

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Beginner

Hi Flocks,

 

I am wrinting this blog to share with you the work arround of the ELM/PLM issue. Sometimes we are trying to login to ELM/PLM but the page keep on processing and nothing happens.

 

First make sure the credentials that you are entering are correct, if you are sure that the credentials are correct then proceed to do the following:

Please proceed to restart the tomcat service, remember that tomcat service takes care of the web GUI, extension mobility, extension mobility cross cluster, directory services so these services will be impacted for a short period of time.

 

If the login credentials are fine after the above and the issue with the login taking to long on the gui continues it may be related to the following bug:

 

CSCur95552

 

Workaround:

Co-Resident:

Regenerate the IPSec certificate on the node that Prime License Manager resides. Restart the DRF Master and DRF Local services (DRF Master can only be restarted if it is a Publisher that PLM co-resides)

Once regenerated and the services restarted you should be able to access the page to login.

 

Please also include the tomcat service if something comes up.

 

-------------------------------------------------------------------------------------

 

If you want to reset the password then login to CUCM CLI and use the following command to reset the ELM/PLM password:

license management reset user password

 

Please "rate" if found helpful.

 

Thanks,

Muk

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