If the services are up and running now proceed to restart the services, please note there is not impact of these services restart and can be done even during bussiness hours
Before the services restart you will have to Disable Loader
System > Scheduler > CDR Load Uncheck "Continuous Loading 24/7" check "Disable Loader" and Click "UPDATE"
1. go to Cisco Unified Serviceability > Tools > Control Center - Feature Services
restart CDR Services
Cisco SOAP - CDRonDemand Service Cisco CAR Web Service
2. Then go to Cisco Unified Serviceability > Tools > Control Center - Network Services(or you can directly go to Network services using related links on Feature Services)
restart all the CDR services (except Cisco CAR DB - you can not restart this service) Cisco CDR Repository Manager Cisco CDR Agent Cisco CAR Scheduler Cisco SOAP - CallRecord Service
Follow 1 and 2 on all the nodes.
Once all the services are restarted
Go back to Cisco Unified Reporting
System > Scheduler > CDR Load Uncheck "Disable Loader" check "Continuous Loading 24/7" and Click "UPDATE"
Wait for sometime(depends upon your size of cluster, may takes even few hours before you can see the CDR)
You can use PUB CLI to see the files admin:file list activelog /cm/cdr_repository/preserve admin:file list activelog /cm/cdr_repository/processed It will show the date then you can use the date to view the the entries for that date using following command admin:file list activelog /cm/cdr_repository/preserve/20190123
The last line of the output will be like below
dir count = 0, file count = 971
The count with every refresh(means executing the same command after few seconds) must decrease in preserve and at the same time increase in processed
admin:file list activelog /cm/cdr_repository/processed/20190123
Hi team! Configuration: Cisco 3945E, UCCE 11.5, CVP 11.5 I use Cisco 3945E as CUBE and VXML Browser. I want to configure Cisco VVB for testing with Cisco 3945E at the same time. This will come in handy for future migration.&...
Customer is currently using call handlers for a voicemail maze prior to entering a UCCX script. However I am unable to give them access to run call handler reports. They want to be able to see how many times callers selected each option in the...
A few days ago we migrated all the virtual machines of telephony to Cisco Business Edition 6000M (M5), after that it began to present lost voice packets intermittently in both JABBER and IP phones.I would like to know if anyone has had this problem before...
When updating a meeting for which I am the original creator / host, I receive this error:
I am on a Mac, running OS Mojave 10.14.6, and Cisco WebEx Meetings v 22.214.171.124
Anyone know how to resolve this? Thanks.
Hello,I have a customer who called me because every devices suddenly logged out at the same time.I first thought about the URL API with "login", "logout"&"logout all devices" buttons. I searched in EM logs and found a lot of messages saying devic...