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Outgoing Call Routing Cisco CMS for imported AD User and Non-Imported

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meddane
Frequent Contributor

To better understand how the call is processed at the CMS level, let’s take the following scenario:

  • User jsmith@lab.local is registered using Cisco Jabber to HQ-CUCM.
  • Active Directory is integrated to CMS Cisco Meeting Server and the user jsmith@lab.local is imported into CMS.
  • Another user join a conference named room using a web browser.
  • An administrator tries to add the user jsmith@lab.local to meeting using the “Add Participant” option in Cisco Meeting Management CMM

The Cisco Jabber jsmith@lab.local does not receive an incoming call from CMS and the administrator receives the following log on CMS’s Event Log.

This specific flow does not reach HQ-CUCM. It’s using the path from the CMS.The user jsmith@lab.local has an account to CMS and must be logged in using the Cisco Meeting App.

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 For users not imported into CMS, the Dial Out will ring the Jabber Client registred into HQ-CUCM. In other words the CMS will use an outbound rule to send the call to HQ-CUCM and the Jabber Client will ring.

To better understand let’s take another scenario:

  • User pperez@lab.local is registered using Cisco Jabber to CUCM.
  • Active Directory is integrated to CMS Cisco Meeting Server and the user pperez@lab.local is NOT imported into CMS.
  • Another user join a conference named room using a web browser.
  • An administrator tries to add the user pperez@lab.local to meeting using the “Add Participant” option in Cisco Meeting Management CMM.
  • The CMS will try to find an Outbound Call Rule with Domain lab.local and the SIP Proxy to use (in this case hq-cucm.lab.local) to route out the call, an Outbound Call Rule is similar to SIP Route Pattern on CUCM.
  • The HQ-CUCM will receive the call and find that the user pperez@lab.local is registered and the Client Jabber rings.

Therefore to allow the CMS-1 and CMS-2 to dial out or to send a call to the user pperez@lab.local Jabber Client or any user not imported into CMS, an Outbound Call is mandatory with the domain lab.local.

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