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Play Upload Audio Files Cisco Unity Connection using AudioText Manager

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meddane
Frequent Contributor

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Do you experience the following error on Cisco Unity Connection: Sometimes when you try to play or upload Audio Files for greetings in Unity Connection under the Call Handlers such as the System Call Handler Opening Greeting,  in Standard/Closed/Holiday Greetings using Media Master tool. The Media Master tool fails and displays the following error :

initMMApplet:InitMMAppletInstance failed to get instance”.

To solve this issue, use the Cisco Unity Connection Audiotext Manager, this is one of the best tool for managing Unity Connection Audio Files.

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From the following link download the following files : AudioText Manager Setup and Informix ODBC Drivers files.

http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html

Once the installation is completed, follow the below steps:

Login to Cisco Unity Connection Serviceability > Tools > Service Management > Connection Database Proxy, click the Activate button.

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Add a New User without Mailbox, in User Type select User Without Mailbox, in the Based On Template select administratortemplate.

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 Change the Web Password of the user.

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Add “Remote Administrator” and “System Administrator” roles as shown below.

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Launch Audiotext Manager

Server Name: 10.1.5.17 (IP address of Cisco Unity Connection)

Port: 20532 (Keep the default port number)

Username: rmeddane (the user created previously)

Password: Cisco123

Click on OK.

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You are now ready to play and upload audio files for Unity Connection using the Audiotext Manager tool as shown below.

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