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Polycom endpoints not getting video when connected through cisco infrastructure

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thru

Hi ,

 

I have an issue connecting polycom endpoints though cisco infrastructure. I have a cisco endpoints, vcs ,conductor and mcu s provided by cisco which are integrated to each other. When we are connecting cisco endpoints to the alias created in conductor audio video is fine but when we connect polycom endpoints which is registered with cisco vcs to the same alias,only the endpoint audio video reception is happening. but the endpoint is not able to receive the video content.any solutions please.

 

Regards,

VC Team

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VIP Advisor

Can you add the contents of an sdp in the sip invite to see if the polycom end point is trying to negotiate video at all. It should have video capabilities in it. Thx

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