Join your IT peers and industry experts in the Customer Connection Program for a member-exclusive technical briefing series expanding on the Collaboration solutions covered in the May 19th announcements at Cisco Live 2014. Customer Connection membership is required to register.
This global, virtual user group connects you with over 12,000 industry peers who are using Cisco Collaboration solutions. Members gain exclusive access to a private discussion forum, monthly briefings, collaboration product experts, advisory groups, early product trials, and more. Membership is fast, easy, and free.
June 5, 2014 at 8:00-9:30am PT / 11:00am-12:30pm ET / 15:00-16:30 UTC
Featured Updates for release 10.5 of Cisco Unified Communications Manager, Unity Connection, and Prime Collaboration
Join us for a demonstration of select new release 10.5 features in Cisco Unified CM, Unity Connection, and Prime Collaboration.
June 12, 2014 at 8:00-9:30am PT / 11:00am-12:30pm ET / 15:00-16:30 UTC New Cisco
Collaboration Desk Endpoints
Explore the latest in Cisco’s collaboration desk innovation — from simplicity in experience and award winning design to new value based pricing to empower every desk.
June 19, 2014 at 8:00-9:30am PT / 11:00am-12:30pm ET / 15:00-16:30 UTC
Cisco Jabber & WebEx Client Updates
Learn about new capabilities in the latest release of Cisco Jabber and WebEx applications.
June 26, 2014 at 8:00-9:30am PT / 11:00am-12:30pm ET / 15:00-16:30 UTC
Cloud, On-premise, and Hybrid Deployments for Conferencing
Details on a new cloud based deployment model for conferencing, including what is required and which deployment model is best for your company.
July 17, 2014 at 8:00-9:00am PT / 11:00am-12:00pm ET / 15:00-16:00 UTC
Featured Updates for Cisco TelePresence MCU 4.5 & Cisco Show and Share 5.5
Get a look at the latest version of Cisco TelePresence MCU (multipoint control units) software release enabling better presentation sharing, better content display and network resiliency. Also, learn how Cisco Show & Share enables mobile workers to create and view high-quality video.
July 24, 2014 at 8:00-9:30am PT / 11:00am-12:30pm ET / 15:00-16:30 UTC
Featured Updates for Cisco Unified Contact Center Express (Unified CCX)
In this session we will share what’s new in Unified CCX 10.5, the value of these new features, and how your organization can benefit from them. We'll review:
Enhancements to embedded Cisco Finesse Desktop
Predictive Outbound agent functionality
Deployment simplification with Prime Collaboration Deployment integration
Multi-session Web Chat functionality
July 31, 2014 at 8:00-9:30am PT / 11:00am-12:30pm ET / 15:00-16:30 UTC
Contact Center Enterprise Release 10.5
In this session you will learn about the key changes in the Cisco Unified Contact Center Enterprise (including both Packaged CCE and Unified CCE) Release 10.5:
Precision Routing Improvements and Capacity Increases
CVP Studio Enhancements
Additional Live Data for Packaged CCE
Agent Reskilling and Re-attributing Gadget for UCCE
Hi,I want to know what options do we have in CMS for on-prem and on-cloud scheduling. TMS is good but if there is change in the meeting invite it does not update automatically. I am looking at different options for CMS.
Hello all,I am configuring a new hotline in UnityConnection.My question is: one of my targets is already an agent who is a member of a contact center. and this call should be forwarded to another agent if he is not available.Is it enough if I forward the ...
Anyone ever use SMACS (Stack8 Moves, Adds and Changes System) for provisioning users and services within Cisco CUCM?Reviews online are very limited. I wondering what some folks give as arguments or considerations against it. Stack8 touts&nb...