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Precision HD 4x Camera Manual Upgrade Procedure

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mubakhta
Enthusiast

 

The video shows how you can upgrade Precision HD 4x Camera with Manual Upgrade procedure.

 

We upgrade the camera manually since it is hitting a known issue and a firmware upgrade is a fix for that particular issue. For more details, please refer to the following document:

https://supportforums.cisco.com/docs/DOC-25123

 

Hope this helps.

 

Regards,

Mubashshir Akhtar

8 Comments
sadiqi001
Beginner

Dear Mubashshir Akhtar,

 

I have Precision HD 4x Camera and want to upgrade it manually, i have followed the complete guide using above link.

 

the problem is i could not find the Sangam.pkg and Serial_shell files, when i click the below link, it takes me to the Cisco site, and gives a message "page not found"

https://supportforums.cisco.com/servlet/JiveServlet/downloadBody/25127-102-4-62751/SerialRecoverySoftware.zip

Your assistance is highly appreciated.

 

Best regards,

Abdul Haq

Magnus Ohm
Cisco Employee

Hi

Do you know what software you are currently running on your 4x camera? Do you have it connected to a C20 codec for example and is it working? There are easier ways of upgrading the camera, unless you actually have some issues with the camera.

/Magnus

fmworia01
Beginner

HI.

I have Precision HD 4x Camera and it is not working. .I want to upgrade it manually, i have followed the complete guide using above link.

 

the problem is i could not find the Sangam.pkg and Serial_shell files, when i click the below link, it takes me to the Cisco site, and gives a message "You are not authorized or this document moved or deleted"

https://supportforums.cisco.com/servlet/JiveServlet/downloadBody/25127-102-4-62751/SerialRecoverySoftware.zip

How i can down this file?

Your assistance is highly appreciated.

i have 5 cameraes that does not react and would very mutch like a link to the software

i Have tried everything systemtools camerarescue without any luck

i have tried it on 5 diferent c20 codecs. 

dtekaccount10
Beginner

Hi friends,

The link https://supportforums.cisco.com/servlet/JiveServlet/downloadBody/25127-102-4-62751/SerialRecoverySoftware.zip is faulty - Page not found

Please could you share the file.

I am trying to recover c20 camera.

"systemtools camerarescue" doesn't recover the camera.

BR,

Anton Vrublevskiy

Shashank Mahajan
Cisco Employee

Hi Anton,

I have attached a PDF with recovery procedure and the files required to follow this recovery procedure.

Regards,

Shashank

Hi Shashank

Thanks for the files.

The files you have included are for the USB port and serial port on the camera so the PDF is not the right doc.

use the doc i have attached ( will only Work in XP )

I have tried this and it Works on a Camera that runs normal.

But i have 5 camears straigth out of the box that shows this error se Picture.

So i am not able to get the #Sangam promt by pressing enter

Is there a way around this ??

screendump

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