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Prime collaboration Assurance: Alarms and Event Customization and Notifications



This document covers the steps to view the alarm summary, set and customize alarms and notifications on Cisco Prime Collaboration Assurance 10.x.


Alarms and Event Customization and Notifications

On the main menu click, Operate > Alarms and Events.

Step 1: The Alarm Summary tab at the top shows devices and their alarms.
You can apply filter and perform operational changes.

Step 2: Select a device in the top pane and take a look at all the alarms for that device in the bottom pane.
Step 3: Check the radio button next to the alarm and perform certain operations on the alarm itself like status change, assign or email, notes or deletion.


  • Change Status – Select an alarm and change the status to acknowledge and observe the changes in the status column. Similarly change the status to clear and watch for the changes in the status column.
  • Assign – Select an alarm and click assign to me at the top. Observe the change in the owner column. Then click un-assign to bring it back to the original settings.
  • Annotation – Select an alarm and click annotation. Take some notes that may help you troubleshoot this alarm in the future. Click submit and watch for the changes in the Annotation column.
  • Email notification – Select an alarm and click on Email notification. Look for the different fields that go out along with the email to the user-id specified.
  • Delete – Finally select an alarm and click on delete. This will delete the alarm from the page.

Step 4: Filter the list of alarms by selecting what you would like to be shown on the page.

Step 5: Export the list of alarms by clicking on the export icon
at the top right corner. Clicking on it will give you the option of exporting it in CSV or PDF format. Select CSV and click Export. Then open with WordPad to see what gets exported in the report.
Step 6: Browse through the Device Group categories at the left and expand Endpoints to see alarms for a particular Endpoint type. Similarly look at the different options under Infrastructure.


Alarm Browser
Another way to directly take a look at alarms summary is to launch the alarm browser from the bottom of Home page.

Hover your mouse over Alarm Browser and take a look at the alarms.

Hover your mouse over Alarm Summary and take a look at the summary for different categories.

You can change the default severity of alarms by going to Administration > Alarm and Event Setup.

Step 1: Select an alarm and change the severity.
Step 2: Select the same alarm and disable the alarm.
Step 3: Select it again and enable the alarm.
Step 4: Filter the alarms based on different categories and take a look at the alarms supported.

Prime Collaboration displays event and alarm information in response to events that occur in the IP Telephony and Telepresence environment and the IP fabric.
You can view events and alarms on Prime Collaboration dashboards, such as the alarms and events browser. In addition, you can configure notifications to forward information about events to SNMP trap collectors on other hosts, syslog collectors, and users.
For each alarm, Prime Collaboration compares the alarms, devices, severity, and state against the configured notification groups and sends a notification when there is a match. Matches can be determined by user-configured alarm sets and notification criteria.

Step 1: Choose Alarm & Event Setup > Notification > Assurance Notification Criteria.
Step 2: Click Alarm Set and then click Add. Type CollabSEVT under the alarm name and description fields. Then select an alarm and click save. Next click on close.

Step 3: Click on Add. At the General Info page now, give a criterion name such as CollabSEVT, select the Alarm severity and status and from the alarm set, scroll down to select the alarm set configured in step 2. Then click Next.
Step 4: On the Device/ Device Group, select a particular device or all devices. For simplicity, select all devices here. Then click Next.
Step 5: In the Destination window, check mark the box that says, “Include link to notification details” and under the subscription type select Email. You may have noticed that you can select Trap or Syslog type also.
Step 6: Ignore the parameters required for Email and SMTP server and click Save.
You have now setup an alarm notification for the selected alarm to be triggered as email.


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