b+s brings Lightning to the forefront of the Salesforce Experience this summer by adding the ability to route and report on Salesforce Omni-Channel interactions.
b+s continues a product strategy of providing access to the full suite of native Salesforce features, and is proud to announce that with the latest version of “b+s Connects” it is now possible to route and report on Salesforce Omni-Channel interactions through Cisco universal queue for both Lightning and Classic.
Pairing the power of Salesforce Omni-Channel with enterprise class routing of Cisco Contact Center streamlines work within the contact center with centralized scheduling, blended reporting, unified workflows, and enabling a “single-source of truth”. To understand what UQ means for your business, check out this insight paper. CLICK HERE
Along with full-featured routing capabilities, using b+s Connects, it is now possible to be more proactive with contextual data and agent alerts.
The b+s Connects Integration API for Lightning exposes capabilities to easily customize environments to react and interact with customer data to streamline business-critical processes.
What Now?
Upgrading Connects today will ensure greater functionality and increased stability, which translates into efficiency, which in turn means superior customer journey tracking.
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