Our new Product and Solution Overviews are designed to help you understand the benefits and impacts of Collaboration and Video technologies or technology trends on your existing network infrastructure.
Monday, June 24 from 8:00-9:00am Eastern Time
PSOCOL-1001: Cisco Collaboration Applications
Mike Fratesi-Sr. Marketing Manager, Cisco
Collaboration Applications help improve productivity with presence, IM, voice, video, conferencing and social software capabilities, and they provide a more flexible collaboration environment by making these capabilities available on tablets, smartphones and laptops. Cisco Collaboration Applications consist of WebEx Meetings, for web conferencing, that lets you see, hear, and share content and applications in real-time with others; Jabber, a unified communications application, that helps you find people, see if and how they are available, and instantly collaborate with chat, voice and video; WebEx Social, for social collaboration, that lets you create and securely share content, find experts and resources and more. Attendees will learn how the applications help improve productivity and transform business processes; how users can access these applications from anywhere on their device of choice; and how the solutions are designed to meet the needs of enterprise IT organizations.
Tuesday, June 25 from 2:30-3:30pm Eastern Time
PSOCOL-1002: Customer Collaboration
Ross Daniels-Director, Solutions Marketing, Cisco
There are significant changes occurring in the customer care market. New tools including mobile customer care, video contact, and web 2.0 agent and supervisor applications are joining with existing solutions including intelligent contact routing, self-service, multi-channel contact, and expert engagement to create a new Customer Collaboration paradigm. Customers joining us for a discussion on Customer Collaboration will gain an understanding of Cisco's current solution and direction across all of these areas. Attendees will hear about the latest capabilities in the Cisco contact center portfolio and gain an understanding of how Cisco is addressing today's contact center requirements, as well as the trends that are leading the industry toward true Customer Collaboration.
Wednesday, June 26 from 10:00-11:00am EasternTime
PSOCOL-1003: Architecting for Pervasive Video
Arik Elberse-Director, Cisco
How would you like to take video outside the boardroom and expand it across your organization? In this session we will explore the architectural considerations that make a seamless video conferencing experience happen - connecting anyone, anywhere on any device providing the optimal experience for each user. What does it take to deploy an integrated architecture that powers a broader suite of collaboration services without inflating your investment costs? Learn how to build the foundation for visual collaboration that future proofs your infrastructure investment by helping to increase productivity, business profitability and boost business agility.
Thursday, June 27 from 2:00-3:00pm Eastern Time
PSOUCC-1001: Everything You Wanted to Know About Cisco UC: Tips, Tricks, and Little Known Features
Dan Keller, Technical Marketing Engineer, Cisco
Do you have Cisco Unified Communications Manager but are only utilizing a small subset of the system's capabilities? Are you looking for ways to more fully leverage and extend your Cisco UC environment? In this session, you will move beyond a basic understanding of Communication Manager's well-known features and learn about several key high-value features and capabilities, such as video-enabled call flows, Extend & Connect, session management and SIP trunking, and call admission control. You will learn about core functionality that's been in the system for several releases in addition to new features contained in release 9.0.
If attending Cisco Live 2013, register now for these two sessions so you can attend:
While I've worked with call centers/IVRs for over 2 decades, I'm just getting started with the Webex Contact Center environment. I'm a bit puzzled that there is no separate section for this like there is for UCCX, but maybe I'm looking in the wrong ...
Afternoon, In webex contact center, we created a userprofile that we thought would allow an assigned supervisor to make Q adjustments - teams changing quite often. We have all of this done, except when the user makes the change, the save...
I have a user who is on a 8851 with a primary and shared line. Phone firmware is 12-1-1-12 at this time. They are unable to put the primary on hold and select an incoming call for the shared line without hanging up the handset. They've b...
Hello,Does anyone know the VG gateway command or commands for disabling the call transfer, hold, etc features on individual voice ports of a VG gateway? We have some analog telephones connected in patient rooms off of a VG-310 and we would like to b...