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Reorder tones on phones over WAN connections - bug ID CSCdy04007

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Core Issue

When call volume consumes a significant amount of bandwidth, the update messages for available bandwidth between Cisco CallManagers are being lost.

Details are available in bug ID CSCdy04007 - Location counters out of sync on servers in cluster.

Resolution

Bandwidth message updates between Cisco CallManagers may be lost on WAN connections during high call volume.

Workarounds include:

  • Reloading the servers will reset the bandwidth counters.
  • Increasing the bandwidth between sites.

To resolve the problem, upgrade to 3.1(04b)SpA.

Note: Before you upgrade, consult bug ID CSCdy04007 For the most recent information, including details on Cicso CallManager software versions.

Problem Type

Call connection  (Connection quality: One-way audio, no busy tone, dropped calls, etc.)

Call Connection

Reorder tone

When Problem Occurs

While call is connecting

Call Topology and Direction

IP network > IP network

Bug ID Number

CSCdy04007

Data Network Physical Characteristics

Frame relay

Leased line (PPP)

CallManager Versions

CallManager 3.1

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