In my last blog, I discussed re-engineering your business processes with social collaboration. Prior to the availability of social collaboration tools, businesses re-engineered processes for automation, taking advantage of repeatable steps in order to cut out manual steps and wasted operation. Adding social considerations opens the possibilities of collaboration, especially for the knowledge worker who needs to largely work person to person in order to exchange information, create content, and communicate across the globe.
We’re now on the brink of a new phase of business process evolution and it is coming with the Internet of Everything (IoE). This phase will be a combination of the first two phases, automating knowledge exchange, introducing machines into collaborative interactions with people, and using experience to continually learn and adjust processes on the fly. I am excited by the potential.
I envision a more immersive experience in my day to day processes, one where the collaboration tools are doing their job so well that the functionality is transparent to me after a few instructions and interactions. I can still provide tweaks to the instructions, but largely, the tools learn from my actions and predict where my attention is needed and with whom I need to connect for the proper expertise and at the proper time. Here are a few ideas that Cisco is kicking around:
Machine and facility sensors collect and distribute data analytics to management to any location on any device for collaborative decision making and response
Shipping agents receive real-time alerts based on field reports (e.g. messaging from dispatch, drivers, or customers) and environment conditions to optimize delivery logistics and order fulfillment
Healthcare providers continuously monitor health conditions and consult patients from remote locations
Service providers visit prospective and existing customers from any location using pervasive video from any device
Sounds a bit like a movie, right? The future is bright with potential.
So while the collective solutions in the marketplace are still perfecting social collaboration, making us connected and more conversational, the pain keeps moving and the proverbial carrot is pleading with us to evolve further. The next phase of business process re-engineering will focus on integrating the social experiences with automated business processes across the many platforms that exist in the enterprise.
How do you think IoE will change your business processes? Please share your thoughts.
Hi all,Is there anyone out there that knows the impact if any of restarting the HAproxy services on Cisco Call Manager? We have hit a bug and TAC are going to come in and fix it but they need to reconfigure and restart the haproxy service but n...
Hi!Need help if I see the message "This Finesse Server is currently out of service. For more information, contact your administrator." The services seem to be running. What to check / where to look? Thank! Failed after renewing certificates and restarting...
Is there a way to hide the Proximity on-screen notification so that it doesn't pop-up when people connect to the unit for the Webex Room Kits? I read in the ce9.12.3 release notes that you can, but it does not say where or how Thanks
hello,I configure a soft phone ( CSF ) with two lines in my CUCM, when i use call forwarding from my Cisco Jabber in my LAN its work fine.when i using Jabber MRA its work only if i forwarding this from line 1, but when i do this from line 2 its upda...