Is it possible to route a hunt list directly to voice mail? Currently we have a hunt pilot that routes to a hunt list that uses a line group with 6 people in it. We temporarily want to route it to a voice mail box so we can play a greeting for callers with some basic FAQ information that about 30% of the callers are asking in order to reduce calls to the staff answering the line. IWe already have it set so unanswered calls route to voice mail but found a checkbox with "For Voice Mail Usage" on the hunt list configuration that we thought might route calls directly to voice mail.
Does anyone have information on what the "For Voice Mail Usage" option does? The information/help page doesn't have an explanation that we completely understand.
My company has recently moved to CUIC 12.1 and I have created multiple saved reports. When I return to my reports next day or next week (no time pattern), the default filters for "Time Range" change from All Day to a custom range I have not selected. Typi...
Hi,We are using the Cisco 7841 SIP. when a call is ringing in on the phone, we don't see a way to get another line for a dial tone and make a call. Pretty much we can't make a call when the phone is ringing. any idea? thanksBenito
Hello All,We just added a new feature to Blind Transfer customer callers to a Post Call Survey. Everything appears to be working great, except I noticed that the incorrect Caller-ID is being displayed in the Database where the Post Call Survey writes to, ...
Trying to use with Windows 10. I can talk through my Skullcandy Bluetooth Ear Buds, but I cannot hear anything on them.Is there something I am missing? When I do the tuner, I cannot hear the wave file.
Hello, im new at Webex and we are planning a rollout for about 1500 Users (Windows Client). I activated SSO (with AD FS) in Webex Control Hub and configured the Windows Client to connect against our Webex Site. When login screen promts he is asking t...