cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Script for Different Queues close at different times of the day

666
Views
3
Helpful
1
Comments

Create a script

  • Create the script and upload in the script management.

 

 

Create an application:

  • Create an application, associate the script that you have uploaded in previous step.

  • Add a trigger to the application.

 

Once you dial the tigger, it will prompt the customer for CSQ options. Once Customer select the CSQ   , it will check the time and will route the agent to that particular CSQ.

Comments
KY_
Enthusiast
Enthusiast

can you please share script aef file ?

 

Thanks

Create
Recognize Your Peers
Content for Community-Ad