In CVP deployments, call failures at “Send to VRU” or “Run Ext Script” node are very common. Even though it is just a single node in ICM, there are lots of signaling events that need to occur on CVP, the VXML Gateway and/or VXML Server. There are a number of places configuration must be done correctly. Most failures happen due to misconfiguration or a failure outside of ICM.
With this document, I am hoping to demystify the “Send to VRU” or “Run Ext Script” failure. The approach taken is called “Predictive Troubleshooting”. What I mean by predictive troubleshooting is, we’ll make you aware of the problem based on the logs, the related behavior and how best to address it.
Once we are familiar with the most common configuration problems and /or failure on devices, it will be easier to troubleshoot real problems in customer production networks.
I have installed CMS Cluster version 3.1.2 I have a problem with the web app, is when any participant join meeting, the web app drop the participant after couples of seconds from the meetingwith error"unable to reconnect media" > "Rejoin media"&nb...
Some of CSQ and skill are missing on CUIC report. I have modified script and created four new CSQ and getting CSQ on CUIC filtering page but i am getting only one CSQ on report but rest of the CSQ are missing. Can any one help about it?
Trying to add a MGCP in my home lab. However when defining the PRI in the webpage and hitting save, the error on the webpage is "Access to the requested resource has been denied". Any suggestions on what would be the corrective action?