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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

Share access may be denied if the Cisco CRA server is infected with a virus

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Core Issue

The Cisco Customer Response Applications (CRA) server is infected with a virus and Netshield has the following setting when a virus is detected: Disconnect remote users and deny access to network share. This setting is the default setting and causes access to the share to be removed when a virus is detected.

Resolution

To resolve this issue, perform these steps:

  • On the Cisco CRA server, right-click the desktop_config folder.
  • Choose Sharing.
  • In the Properties window, click Permissions.
  • In the Permissions window, click Administrator in the Name area.
  • Click Remove.
  • Click OK.

To diagnose other CRA issues, refer to Diagnosing and Correcting Cisco CRA Problems.

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