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sharon : unity express integration with callmanager

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Hi all,

i have install CUCM 8 and unity express 8.

integration is with JTAPI and cti port configure on CUCM , user for JTAPI route point.

on CUE i ran the wizard, cti port is registered to cucm.

when i look in cucm i see that cti port and route point are registered with cue.

when i issue the command " show ccn status ccm-manager" the output shows that cue registered with cucm

and JTAPI route point is idle.

as for now everything is fine but, when i dial the number of cti port i get busy dial tone.

done some traces in cue and sew transaction but didn't drill down and investigate more.

please advise,

Comments
maalvi
Beginner

Please check the licensing and avalible ports on the CUE.

sharonsh
Beginner

10x.

i had 8 ivr port that disable the voice mail ports.

once i disabled ivr license and enable mailboxes, everything start to work.

Sharonsh

Pl post this query under Discussions Section to get faster response. Thanks.

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