MARS Silent Monitoring for Cisco CUCM / UCCX / UCCE / PCCE
Application integrates with Cisco CUCM ( Cisco UCCX/UCCE/PCCE is not mandatory for the solution )
The solution supports : - Cisco Jabber Windows Client - Cisco Desk Phones - Multiple extensions configured on Cisco IP Phone - Shared extensions configured on Cisco IP Phone - Multiple devices/phones assigned to a single user.
The application allows supervisor to silently monitor & whisper/coach a conversation between an agent and a customer without the customer or agent knowing that he/she is being monitored. Silent Monitor the calls being handled by front desk executive on multiple board line numbers Multiple supervisors can simultaneously monitor-whisper different agent DN.
Hi All, I need one help on monitoring Cisco CVP license live usage.We have 15 CVP servers and customer wants to view the live license (Call & VXML server) usage for all the 15 servers from his local desktop/ remotely. Of course the usa...
My company has recently moved to CUIC 12.1 and I have created multiple saved reports. When I return to my reports next day or next week (no time pattern), the default filters for "Time Range" change from All Day to a custom range I have not selected. Typi...
Hi,We are using the Cisco 7841 SIP. when a call is ringing in on the phone, we don't see a way to get another line for a dial tone and make a call. Pretty much we can't make a call when the phone is ringing. any idea? thanksBenito
Hello All,We just added a new feature to Blind Transfer customer callers to a Post Call Survey. Everything appears to be working great, except I noticed that the incorrect Caller-ID is being displayed in the Database where the Post Call Survey writes to, ...
Trying to use with Windows 10. I can talk through my Skullcandy Bluetooth Ear Buds, but I cannot hear anything on them.Is there something I am missing? When I do the tuner, I cannot hear the wave file.