MARS Silent Monitoring for Cisco CUCM / UCCX / UCCE / PCCE
Application integrates with Cisco CUCM ( Cisco UCCX/UCCE/PCCE is not mandatory for the solution )
The solution supports : - Cisco Jabber Windows Client - Cisco Desk Phones - Multiple extensions configured on Cisco IP Phone - Shared extensions configured on Cisco IP Phone - Multiple devices/phones assigned to a single user.
The application allows supervisor to silently monitor & whisper/coach a conversation between an agent and a customer without the customer or agent knowing that he/she is being monitored. Silent Monitor the calls being handled by front desk executive on multiple board line numbers Multiple supervisors can simultaneously monitor-whisper different agent DN.
I have an overhead paging system connected to a VG310 using SCCP. For the most part it works fine however there is one issue we have found. If I call the paging number and hang up the phone while it is still ringing (before the paging system p...
I am looking to see if CUCM Intercom function can be configured as a two way call, in other words, with the called end not muted and also to see if the Intercom answer tone can be disabled. This question was asked in conjunction with a security group that...
I'm on a CUIC bundled with CCX 18.104.22.16800-24. When I run the "custom call variable report" I see duplicate values in the report. Here is an example of the problem in action: As you can notice, some rows are duplicated more times. To be more clear, ...