We had a highly attended, very interactive TechWiseTV webcast this week! Over 1000 of you all joined us live to hear about SIP Trunking and we received over 300 questions during the webcast – thank you for attending!
So what did we learn? We learned that SIP trunking is a pretty cool new frontier. But, like all frontiers (no Star Trek comments, please) it is a bit wild.
Darryl Sladden (aka SIP Guru) netted out a few key components to think about when deploying SIP trunks from a carrier.Three things that really stood out for me were:
·If your connection provider (T1, DSL, whatever) is not your SIP provider, you are going to be hard-pressed to guarantee QoS.
·Faxing can be done, but you should consider a Plan B when it comes to fax and modem connections. I’m also gonna go out on a limb here and suggest finding IP based solutions to replace those old analog fax and modem solutions.
·What we consider basic features today in the IP world, such as putting a call on hold, get way more complex in a SIP world where there are multiple ways of implementing this feature.
Where does that leave us? Do we boldly go where no one has gone before (ok, I did it to myself with the Star Trek reference)? I believe the answer is yes – but with caution, with lots of testing, with a good Plan B in mind and a sense of what REAL value is being provided to your company by your SIP carrier.
HUGE Thanks goes to Jimmy Ray Purser for the demo (and hacks), to Darryl Sladden for the great insight on the real SIP world, and to Christina Hattingh for answering literally hundreds of questions on the webcast.
For the slides from the show and on-going Q&A discussion, visit the discussion on Collaboration Community.
Hi,I have just upgraded an 11.5 deployment of CUCM, IM & P and Unity Connection servers from 11.5 to 12.5.The operating system used by the virtual machines changes from Red Hat Linux to CentOS 7.I have tried to change the guest operating system on the...
If a remote destination is calling in to another desk phone on the same cluster (PBX) the caller ID from the attached directory number. If you call to another cluster it will just show "WIRELESS CALLER". I am wondering if there is any solution so all clus...
Hello...I have an issue with sound/voice outgoing and incoming call.Use 2 ISPs, the first ISP uses E1, and the other uses SIP. When trying to make an outgoing call, at first there's no problem with sound and hear what they said.But, in the middle of ...
I have an existing number of 3200 that I want to forward to a System Call Handler number of 5847. I can dial 5847 and all the prompts work with no issues. But when I add the 5847 number to the call forward of 3200, all I get the voicemail message. &n...
Hi Experts, I am a bit confused to understand the queue time and the ring time in the CCX. I have configured the queue overflow as shown below. Please correct me if I am wrong here; Every select resource step has the same timeout...