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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

Summary - The Best Service Humanly Possible

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The contact center industry has long counted on non-human software applications to attempt to emulate human interaction. This could be as simple as “if-then” routing schemes to sophisticated avatars which emulate human engagement (just “Ask Jenn” at Alaska Airlines – http://www.alaskaair.com/content/about-us/site-info/ask-jenn.aspx)

Check out the rest of Zack Taylor's post.  Global Business Development Manager Cisco Business Transformation  It will definitely make you think.  We'd love to hear your feedback on this topic.

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