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SX20 factory reset issue & admin password

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Beginner

Hi all,

 

I have Cisco sx20 and forget the password of admin, tried to reset the password through the following solve but without any help

 

1. Power down the system by pressing and holding the
power button until the LED light goes out completely and
the system shuts down.
2. Press and hold the power button until the LEDs start
blinking slowly (approximately 10 seconds). Then release
the button.
 
**** When I pressed the button and hold, the LED never blinking, the device remain POWER OFF status.
 
3. Within four seconds after the LEDs start blinking, press
the power button twice.
The system reverts to the default factory settings and
restarts automatically. This will take a few minutes.
The system confirms the factory reset by displaying a
notification on the main screen when up and running
again. The notification disappears after approximately
 
Note: version of software TC7.3.3.C84180A
 
i tried with xcommand but the password is required also
 
please i need help
2 Comments
Rising star

If this is old enough - it might use the old password - try user admin, TANDBERG (all caps). That used to be the default in the Tandberg days. 

Beginner

@PJMack  thanks for your reply, but not working also

 

Any support please.

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