SX20 PrecisionHD 4x Camera (CTS-PHD-1080P4XS2) Fails to Boot Due to Corrupt Software Image.
The Precision HD 4x S2 camera, which is used with the SX20 codec, may fail to boot due to the software image on the camera becoming corrupt. When the camera reads the software image as corrupt, the camera will not boot up properly.
This issue has been fixed in software version TC6.0 and later. It is highly recommended you proactively upgrade the SX20 software to TC6.0 or later in order to prevent the software image from becoming corrupt. All software versions before TC6.0 may cause this issue.
No camera control from any input device.
No video on self-view from camera.
White power LED is lit and amber in-call LED may or may not be lit.
The admin CLI command “xstatus camera 1” shows “Connected: False”, and no other camera information is displayed.
xstatus camera 1
*s Camera 1 Connected: False
*s Camera 1 HardwareID: ""
*s Camera 1 Manufacturer: ""
*s Camera 1 Model: ""
*s Camera 1 SoftwareID: ""
*s Camera 1 SerialNumber: ""
*s Camera 1 IpAddress: ""
*s Camera 1 MacAddress: ""
*s Camera 1 Position Pan: 0
*s Camera 1 Position Tilt: 0
*s Camera 1 Position Zoom: 16
*s Camera 1 Position Focus: 4000
*s Camera 1 Capabilities Options: ""
*s Camera 1 Flip: "Off"
If your camera currently fails to boot due to a corrupted software image, confirmed by the symptoms above, the only solution as of now is to RMA the camera.
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