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Tech Tip: Automatic Daylight Setting Time Change

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Is it Possible to configure the Automatic DST time change in UCCX Script?

Yes  this is very much possible. We need to program the script in such a  way, that the script reads the parameter value of the “DST ON/OFF”  variable from the application.

If  in the UCCX application, the DST ON/OFF variable is set to “TRUE”, DST  related call routing for specific time period will get triggered, if the  value is set to FALSE non DST related [normal hours] call routing will  get triggered.

Please  note: In the above methodology, UCCX administrator has an overhead of  setting the “DST ON/OFF” parameter value manually when the DST kicks in  or kicks out. UCCX cannot do this automatically.

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