Hi,We are running UCCX version 11.6, when we generate any historical report, and if we open the chart we can see seconds as the time frame, can we change this to minutes, please see the screenshot below.
Hi Everyone, We have quite a few customer-facing scripts that need to be modified during holidays and for other reasons. The problem I am running into is that we tend to let's say: 1. Close the queue at an earlier time but we forget to remove the cha...
Hi, I looking for values on Latency and Jitter vales for Agent using Call Manager, Jabber and Finesse over a WAN (HCS-CC or UCCE v10.5). Before these agents start to experience issues. Is there information like this available?
Hello everyone,how do you free up directory numbers in CUCM? What I mean when someone leaves the company, how can I make this DN available to someone else?are DNs associated to devices or users? we are not using extension mobility.Thanks!