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The Active call does not transfer to the Cisco Unity Express voicemail system after the final directory number with the ephone-hunt command

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Core Issue

This issue can occur if the ephone-hunt command is configured with hops that are more than what is specified in the max-redirect command.

Resolution

The redirect from one ephone-dn to the next in the list is also known as a hop. The maximum number of redirects can be configured globally with the max-redirect command and can be configured for specific peer or longest-idle hunt groups with the hops command. If the maximum number of redirects or hops is reached, the call is dropped. The voice hunt groups are subject to a maximum redirect restriction.

In order to fix the problem, increase the max-redirect to the desired value.

Refer to the Configuring Hunt Groups section of Configuring Call Coverage for more information.

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