Core Issue
The standard phone button template for the Cisco IP phone model 7960, which supports the Cisco IP phone model 7914 expansion module, includes buttons for both devices (up to 34 buttons). The template uses buttons one and two for lines and assigns buttons three through 34 as speed dials or lines, or for the privacy and service URL features. If you are upgrading from an earlier release of Cisco CallManager, and you have separate templates for the Cisco IP phone expansion module model 7914 and Cisco IP phone model 7960, Cisco CallManager automatically creates a consolidated phone button template.
Resolution
To resolve this isssue, create a new button template for 7914. For step-by-step instructions, refer to Phone Button Template Configuration.
For more information about the 7914 phone button, refer to Phone Button Template Consolidation for Cisco IP Phone Model 7960 and Cisco Expansion Module Model 7914.
Problem Type
Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)
IP phones and other clients (Client registration, faulty IP phone, etc.)
Call Control
CallManagerCallManager Features
Installation, upgrade, password recovery, backup, virus, subsystem, licensing, compatibility, support or other CCM issueIP Phones and Clients
IP phone faulty operationCommon Software and Product Issues
Problems after an upgradeFailure Type
Missing information: feature, item, file, field, number, parameter, data, settings, configuration, option, etc.End Where Problem is Heard or Device Type Involved
IP phoneCallManager Versions
CallManager 4.0IP Phone Models
IP phone expansion module 7914
7960 series
