The Cisco IP Communicator and 7970 phone display does not return to the idle screen after Extension Mobility login or logout. A Resetting please wait error message appears, and the user is required to press the Exit button

[TCC_2]

Core Issue

This behavior is not consistent with the 7960 or 7940 phone, where the exit button screen is not displayed during login or logout.

This issue is documented in Cisco bug ID CSCee26663.

Resolution

To resolve this issue, update to Cisco CallManager 3.3(4)sr1a or 4.0(1)ES20.

Problem Type

Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)

Call Control

CallManager

CallManager Features

Bad operational behavior, status,information, performance, delay or other CCM failure

Extension mobility and services

Failure Type

Incorrect tone, music, greeting, prompt, message, announcement, etc.

Incorrect destination, sequence, number of rings, state, indication, result or other outcome

CallManager Versions

CallManager 4.0

CallManager 3.3

IP Phone Models

7970G

IP Phone Software

IP Communicator