The "Couldn't create user object. You may check if DC Directory is running" error message is received when the BAT Tool is accessed in Cisco CallManager

[TCC_2]

Core Issue

This error can occur when some Cisco CallManager usernames are followed by a space and others are not. 

Resolution

To resolve the issue, perform this procedure on the Cisco CallManager server:

1. Make sure that no usernames are followed by spaces.
2. If the error is still received, uninstall the Bulk Administration (BAT) Tool from the Add/Remove window on the Cisco CallManager Control Panel.
3. Install the BAT Tool from Cisco CallManager Plug-ins (go to Applications > Install  Plug-ins) on the CallManager Admin page.