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The "Couldn't create user object. You may check if DC Directory is running" error message is received when the BAT Tool is accessed in Cisco CallManager

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Core Issue

This error can occur when some Cisco CallManager usernames are followed by a space and others are not. 

Resolution

To resolve the issue, perform this procedure on the Cisco CallManager server:

  1. Make sure that no usernames are followed by spaces.
  2. If the error is still received, uninstall the Bulk Administration (BAT) Tool from the Add/Remove window on the Cisco CallManager Control Panel.
  3. Install the BAT Tool from Cisco CallManager Plug-ins (go to Applications > Install  Plug-ins) on the CallManager Admin page.

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