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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

The "Error is -2146828282 (0x800a006)" error message appears when an attempt is made to copy the phone template for the 7941 IP Phone.

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Core Issue

When an attempt is made to create a new phone button template from the standard 7941 template in order to establish a two line phone, the -2146828282 (0x800a006) error message appears.

Resolution

This issue is documented in Cisco bug ID CSCsg14722.

In order to fix the problem, complete these steps:

  1. Open SQL Query Analyzer, and choose the ccm database.

  2. Run this query in order to insert into the PhoneTemplate table:

    INSERT INTO PhoneTemplate
    (pkid, Name, NumOfButtons, UserModifiable, RemoveAtMigration, tkPhoneTemplateUsage,
    msrepl_tran_version)
    VALUES (NEWID(), 'Copy Of 7941', 2, 1, 0, 0, NEWID())

  3. Note the generated primary key ID (PKID) for this new record from the PhoneTemplate table where the name is Copy of 7941.

  4. Use the generated PKID for the fkphonetemplate in all of these queries in place of the {1EEF6637-07C9-4353-9EDA-229A579CA4EC}:

    • INSERT INTO PhoneTemplateModelMap
      (pkid, fkPhoneTemplate, tkModel, msrepl_tran_version)
      VALUES (NEWID(), '{1EEF6637-07C9-4353-9EDA-229A579CA4EC}', 115, NEWID())

    • INSERT INTO PhoneButton
      (pkid, fkPhoneTemplate, ButtonNum, tkFeature, Label, ParamN1, ParamN2, ParamT1, ParamT2,
      isFixedFeature, msrepl_tran_version)
      VALUES (NEWID(), '{1EEF6637-07C9-4353-9EDA-229A579CA4EC}', 1, 9, 'Line 1', 1, 0, NULL,
      NULL, 1, NEWID())

    • INSERT INTO PhoneButton
      (pkid, fkPhoneTemplate, ButtonNum, tkFeature, Label, ParamN1, ParamN2, ParamT1, ParamT2,
      isFixedFeature, msrepl_tran_version)
      VALUES (NEWID(), '{1EEF6637-07C9-4353-9EDA-229A579CA4EC}', 2, 9, 'Line 2', 2, 0, NULL,
      NULL, 0, NEWID())

Problem Type

Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)

IP phones and other clients (Client registration, faulty IP phone, etc.)

Call Control

CallManager

IP Phones and Clients

IP phone error messages

Failure Type

Error message

End Where Problem is Heard or Device Type Involved

IP phone

CallManager Versions

CallManager 4.x

IP Phone Models

7941G-GE

7941G-GE-CH1

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