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There is no voice mail in the Cisco Unity mail box, even though the envelope icon in the IP phone indicates that there is a voice mail

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Core Issue

This can occur due to a malfunction of AvMsgStoreMonitorSvr service.

Resolution

This issue can be resolved by stopping and then starting the AvMsgStoreMonitorSvr and AvUMRSyncSvr services on Cisco Unity. Perform these steps:

  • On the Windows Start menu, go to Programs > Administrative Tools > Services.   
  • From the Services window, stop and restart AvUMRSyncSvr service. Repeat the same for the AvMsgStoreMonitorSvr service.

Note: AvMsgStoreMonitorSvr service applies to Cisco Unity 3.1(5) and later versions.

For additional information, refer to Cisco Unity Service and their Functions.

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