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User is unable to delete the CallManager server from the cluster

Core IssueWhen the user tries to delete the Cisco CallManager server from the CallManager cluster 3.1(4b), they receive this error message: This server cannot be deleted. 1 devices are using it.In spite of removing the Cisco CallManager groups from t...

When Cisco MeetingPlace for Outlook is installed or upgraded, the MeetingPlace for Outlook service does not start

ResolutionTo resolve this issue, perform these steps:The Cisco MeetingPlace for Outlook gateway machine must have either Microsoft Outlook 98 or Outlook 2000 installed and configured to log in to the gateway machine's Microsoft Exchange mailbox. If t...

A call transfer from the Cisco Unity call handler to the PSTN with Cisco CallManager 4.0 fails with the ERROR star_MediaExchangeAgenaOpenLogicalChannel can't find call error message

Core IssueCalls from external callers (or Public Switched Telephone Network (PSTN)) are sent directly to a custom opening greeting call handler in Cisco Unity. From that call handler, callers can press a key option to forwarded to an external nu...

How to use the show call active voice command to identify jitter and typical voice quality symptoms

ResolutionJitter is the difference between when a voice packet is expected to arrive and when it is actually received, due to a delay in the networking path.Received packets can be held in a de-jitter buffer that controls the variations in packet arr...

The user receives the "Unable to Contact Server" error message during a Cisco Unity PCA, Cisco Unity Assistant or Cisco Unity Inbox log in

Core IssueThese are the reasons this error occurs:The Cisco Unity server is down or a network connection has failed.The AvXML directory security is not set correctly in Internet Information Server (IIS). Anonymous access might be disabled or secure c...

What are the approved MS hotfixes and service packs for Unity virus protection?

Core IssueAll approved service packs and Microsoft (MS) hotfixes are installed, as identified in Cisco Unity 4.0 System Requirements, and Supported Hardware and Software.Cisco Unity is running fine. The build is in a Windows Active Directory 2003 (AD...

IOS gateway does not recognize T1/E1 cards in the NM-HDV2-2T1/E1 module

Core IssueThe T1/E1 card is detected in the show diag command output but is not visible in the show running config command output.The controller config does not show up because no selection is made between T1 or E1 for each of the ports on the NM-HDV...

The "DCOM got error" and "General access denied error" DCOM errors appear on the Cisco CallManager publisher every few seconds when an attempt is made to activate the server

Core IssueThe DCOM got error and General access denied error DCOM errors that appear on Cisco CallManager can occur due to replication issues or due to SQL changes.ResolutionIn order to fix the problem, complete these steps:Backup your current direct...

How to register a TTDAS with the OAM framework in Service Engine 2.0

ResolutionTo register a TimesTen Data Authority Server (TTDAS) with the Operation Administration Management (OAM) framework, perfrom this procedure: 1. Issue the nehost>dscli command and enter dynamicsoft CLI 3.2 to log in to the OAM Command Line In...

With Cisco CallManager 4.x, when using PAT, Cisco VTA does not work with PIX firewall

Core IssueThis is working as designed (WAD).ResolutionThe PIX Firewall does not support Cisco VT Advantage (VTA) at this point.The particular Skinny video protocol version that Cisco CallManager 4.x uses is currently not supported with the PIX Operat...

After the user upgrades Cisco CallManager from 4.1(3) to 5.0.x, a corrupted Extension Mobility profile causes an IP phone to be locked from allowing a EM log out, and the associated phone could not be deleted from CCMAdmin interface

Core IssueThe phone cannot be deleted from the Cisco CallManager Admin interface to allow it to be recreated and used again. The extension mobility user cannot log out.The phone configuration web page shows no user ID logged in, but it has a logged i...

A 1700 series router with a VPN module installed fails at bootup and displays the SYSTEM INIT: INSUFFICIENT MEMORY TO BOOT THE IMAGE! error message due to a shortage of I/O memory

The "Error is -2146828282 (0x800a006)" error message appears when an attempt is made to copy the phone template for the 7941 IP Phone.

Core IssueWhen an attempt is made to create a new phone button template from the standard 7941 template in order to establish a two line phone, the -2146828282 (0x800a006) error message appears. ResolutionThis issue is documented in Cisco bug ID CSCs...

If a Cisco Unity subscriber leaves a voice mail message without logging into Unity, and if the subscriber mailbox is full, Unity sends an Unidentified Caller message from the Unity_[servername] account

Core IssueThis is Working As Designed (WAD). The issue is documented in Cisco bug ID CSCdy03758. When a Cisco Unity subscriber leaves a voice mail message without logging into Unity (by calling a subscriber's phone and then getting forwarded to voice...

How to configure a call handler if a wrong key or invalid input is entered

Core Issue ResolutionThis is the procedure to replay the same call handler in case of invalid input:Open Tools Depot > Administration Tools > Advanced Settings Tool. Select Administration - Expose the error greeting f...