Collaboration Knowledge Base

Core IssueThe user is unable to add the ccm-manager command on a 1760 router running c1700-sv8y-mz.122-15.T5. Therefore, it is impossible to configure for Media Gateway Control Protocol (MGCP).ResolutionTo support MGCP for Cisco CallManager on a 1760...

Core IssueCisco CallManager may be configured to use 9 to allow outside access via a gateway router. The Cisco CallManager route pattern is configured as 9.@ to direct these calls out an H.323 gateway with the ISDN PRI interface to the public switche...

Core IssueAfter upgrading Cisco CallManager from version 3.2(1) to 3.2(2c), the subscribers log Cisco Music on Hold (MOH) Audio errors in the Event Viewer. This is the error logged on the subscriber and is logged once every minute:Event Type: Error E...

Core IssueThis issue occurs in Cisco Unity 4.x when subscribers do not have a recorded name.ResolutionIn order to resolve the issue, complete these steps:Go to the Unity Admin and search for the missing subscriber.Go to the subscriber's profile page ...

Core IssueWhen a user places a call to a cellular phone and receives the message "please wait while we locate the subscriber," the cellular phone drops the call intermittently.  Non-cellular phone calls are fine.  The public switched telephone networ...

Core IssueIn a cluster with a publisher, subscribers, and a dedicated TFTP server, after the Cisco CallManager servers are upgraded, the Speed Dial configuration is lost. The Speed Dials work fine before the upgrade. ResolutionIn order to resolve thi...

Core IssueAlthough the documentation of the Cisco Catalyst 6608 line card refers the to the T1/E1 port as an RJ48 interface, the service provider may sometimes refer to it as the T1/E1 line and a RJ45 interface since the connectors are almost the sam...

Core IssueApplication Server (AS) and Feature Server (FS) are interchangeable terms. ResolutionThe AS is a Session Initiation Protocol (SIP) network element that hosts and executes applications. These application sources are accessed through interact...

Core IssueWhen a Cisco Unity server integrates with a Cisco CallManager cluster that runs software version 4.1(3) with Cisco Unity-CM TSP version 8.x, the Cisco Unity voicemail ports hang. When a call is made to the Cisco Unity, a reorder tone is hea...

Core IssueThe messages are actually related to Windows OS networking in your environment. They are not caused by Cisco CallManager. After upgrade of the Cisco CallManager, the servers reports these messages because the Anonymous Access setting under ...

ResolutionPlain Old Telephone Service (POTS)-to-POTS hair-pinning is supported on all Cisco IOS  Software gateways.Currently, VoIP-to-VoIP hair-pinning is not supported on Cisco IOS voice-enabled platforms.For more information, refer to the Relations...

Core IssueThis issue occurs when the password set for the User account, which logs into the Cisco CallManager, consists of any special characters, for example !@#$ and so forth.ResolutionIn order to resolve the issue, reset the password again since t...

Core IssueAfter a successful upgrade to Cisco CallManager version 3.3(3) from version 3.3(2), the database is restored from another server. This particular database contains no users or phones, and was just a set. After the restore of the database, t...

Core IssueTo query or connect to the local TimeTen Data Access Server (TTDAS), the Data Source Name (DSN) is required. ResolutionTo view the file where the DNS information is located, issue this command from the machine on which TimesTen is installed...

Core Issuering the installation of Cisco CallManager 5.x from the 80-8367-06 DVD, when Cisco CallManager 5.0(4) boots, the disk produces the unknown keyword in config file, could not find kernel image: linux error message, and the cursor returns to t...