Collaboration Knowledge Base

Core IssueAn error occurs when Cisco CallManager 5.1(1b) is installed on the Hewlett Packard (HP) DL380 G5 servers that are procured directly from HP and have a single processor, 2 hard disk drives, and 2 GB RAM, which is equivalent to Cisco MCS 7835...

ResolutionThese are the major reasons for the software upgrade of the Cisco Analog Telephone Adaptor (ATA) 186 to fail:One reason is an incorrect image name. Make sure the software file name is correct while entering the ata186us software_file_name ....

ResolutionTo use a Cisco 1760 router as a gateway in a IP Telephony setup, refer to the following high level feature set:Symmetric High Bit Rate Digital Subscriber Line (G.shdsl) WAN Interface Card (WIC) Survivable Remote Site Telephony (SRST) versio...

Core IssueXML files, such as the Corporate Directory, Services, and Extension Mobility, are not accessible on the Cisco CallManager from these IP Phones:796179417970 When Services and Corporate Directory are chosen, after the successful login to the ...

Core IssueThe IP address value is pushed by the Cisco Customer Response Applications (CRA) server and the values pointed out in the hrcConfig.ini file are read-only.ResolutionTo resolve this issue, perform these steps:From the Cisco CRA Administrator...

Core IssueThe publisher was upgraded to 3.3(3), but the subscriber was not upgraded at that time. Later, when performing the upgrade on the subscriber, the upgrade fails during the installation of Directory Services.ResolutionMany times this is cause...

Core IssueOne of the these conditions might exist:The agent's phone device is associated with an incorrect VoIP Monitor Server.The agent's phone device is not associated with a VoIP Monitor Server and an incorrect VoIP Monitor Server is selected as t...

Core IssuePort 8080 is assigned to an application other than the Tomcat web server. Port 8080 must be open for the Tomcat web server, otherwise the required HTTP subsystem will not run.The issue may also occur when a user tries to log in to a phone c...

Core IssueOne of these conditions may exist:The agent's phone device is associated with an incorrect VoIP Monitor Server.The agent's phone device is not associated with a VoIP Monitor Server and an incorrect VoIP Monitor Server is selected as the def...

Core IssueThe Microsoft WinMgmt operating system (OS) process frequently pegs the CPU at 100 percent, and consequently affects all call processing at that time. The WinMgmt Process spikes on both the publisher and subscriber servers. ResolutionThis i...

ResolutionUse the following procedure to reach the Personal Assistant Admin page.Perform a search on your hard drive for the pabootstrap.properties file and, using Notepad or a similar tool, change the entry in the file from LDAPURL=ldap://<Call Mana...

Core IssueThe Cisco Analog Telephone Adaptor (ATA) 186 has a cached value of its profile stored in the Flash ROM. This is what you either see or hear through the web server interface or Interactive Voice Response (IVR).If the USETFTP parameter is set...

Core IssueThe Cisco Analog Telephone Adaptor (ATA) 186 allows you to configure static network address parameters even though DHCP is enabled.ResolutionTo resolve this issue, ensure that DHCP is disabled.To disable DHCP, go to the voice menu, press 20...

ResolutionRefer to these documents for information about the accounts and permissions required on the Cisco Unity:Cisco Unity with Microsoft Exchange 2000/2003 Creating Accounts for the Installation and Setting Rights and PermissionsCisco Unity with ...

Core IssueCisco CallManager uses an interdigit timer to allow users sufficient time to enter the digits required to place their call.ResolutionFor Cisco CallManagers in North America making use of the @ macro in their route patterns, the simplest sol...