Collaboration Knowledge Base

Core IssueWhen running the Cisco Unity failover configuration wizard in Cisco Unity 4.0(4), the user receives this error message: The SQL snapshot agent failed to complete in a reasonable amount of time. As a result, the Cisco Unity Failover will not...

Core IssueThe user needs to install software from a CD to a Netra platform, and the Netra machine does not have a CD-ROM drive.ResolutionTo resolve this issue, perform these steps:Put the CD-ROM into a Solaris machine that has a CD-ROM drive. Make su...

Core IssueThe default number of records that an Active Directory (AD) search returns is 1,000. If there are more than 1,000 records of users in your corporate directory, some of them are not displayed on the web page.ResolutionTo increase the number ...

Core IssueThe extension of the requested user is not valid because the user does not have a primary extension assigned in Cisco CallManager or the ccndir.ini file is missing information.ResolutionTo resolve this issue, perform these steps:On the Cisc...

Resolution Call Session Control Platform (CSCP) product components are not developed and tested on IBM-compatible platforms. CSCP is supported on the Sun platform only.

ResolutionTo resolve this issue, manually create a System Data Source Name (DSN) to the Cisco CallManager database and repeat the installation. If the installation of Personal Assistant (PA) reports errors about connecting to the Cisco CallManager da...

Core IssueIf the public distribution list (PDL) has an incorrect owner, a user can be unable to send a voice message to the phones of users in that PDL. This results in the receipt of this error message:This message has no address.This issue can also...

Core IssueThis problem might arise if the ParamValue is not set to 0 for the ClusterSecurityMode ParamName in the ProcessConfig table in SQL.ResolutionIn order to restore cluster mode to non-secure mode in Cisco CallManager, change ParamValue to 0 fo...

Core IssueThese database table fields in the RtCSQsSummary and the RtICDStatistics database tables store the date in milliseconds:avgTalkDurationavgWaitDurationlongestTalkDurationlongestWaitDurationoldestContactResolutionIn order to include informati...

Core IssueThe CRA Engine does not run, or the Java Telephony Application Programming Interface (JTAPI) user configured in Cisco CallManager has no more unassigned route points that are configured as associated devices.ResolutionFrom the CRA Administr...

Core IssueThe Customer Response Applications (CRA) database is not properly installed or configured.ResolutionTo resolve this issue, perform these steps:On the CRA server, verify that the CRA database is installed by opening a command window and typi...

Core IssueWhen a Cisco Unity subscriber sends email messages to people with full mailboxes, the subscribers receive email notifications and voice mail notifications, which states that the mailboxof the recipient is full. In addition, when subscribers...

ResolutionEdge Proxy (EP) resides at the edge of the network in an access Point of Presence (POP). EP serves as the access gateway for Session Initiation Protocol (SIP) clients, and as the egress gateway for messages that leave the network toward the...

Core IssueThis issue could be caused by an overlapping route pattern, which can be found using the route plan reports. With overlapping route patterns, the Cisco CallManager searches for more digits, which leads to a delay in call establishment.Resol...

ResolutionIt is possible to migrate from a Cisco Unity Voicemail Only configuration to a Cisco Unified Messaging configuration. It can be a single Cisco Unity Voicemail or a Cisco Unity with failover configuration. In order to migrate, complete the s...