CUCM connection test under AC webadmin>>Engineering>>CUCM Connectivity should succeed.
CTI port and template information should be populated under AC webadmin>>System Configuration>>Queue Device Group>>System Device Management.
The maximum internal device digit length should be set as per the CTI device plan.
AC webadmin page>>User Configuration>>General Properties.
Attendant Console Server
TAPI Service Provide (TSP) should be updated as per the current Call manager version.
Account information should be populated correctly with the application user created in Call manager and should match to AC webadmin page>> Engineering>>CUCM Connectivity.
CTI manager information should match the Call manager IP address.
The above CTI Manager preference sholud be based on the Call Manager group preference set on the CTI template, Call Manager GUI>>Device>>Phone>>Search for CTI template>>Device Pool details>>Call Manager Group.
Recommended New Media driver should have the correct should have the correct UDP port range (50000 to 51019).
Remove the wave driver if installed under System>>Device Manager.
Enable DEP for essential Windows programs and services only under Control Panel>>System and Security>>System>>Advanced System Settings>>System Propertis>>Advanced>>Performance>>Settings>>Performance Option>>Data Execution Prevention.
Telephony should be set to Automatic under Services.
Firewall should be turned off under Control Panel>>All Control Panel Items>>Windows Firewall.
Go to Run>>Dialer>>Tools>>Connect Using, if the CTI ports are not present under Line drop down menu then the TSP is faulty.
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