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Troubleshooting IP Phone Registration

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Mohammed Khan
Cisco Employee

Troubleshooting IP Phone Registration 

13 Comments
Md Saifuddin
Beginner

Hi Khan,

 

Very nice video.

Could you please tell me the utility tool name which you used for find Mac address from traces and from where I can download?

 

Regards,

 

Saif

 

Mohammed Khan
Cisco Employee

Hi Saif,

I use JEDIT and EasyFind.

 

Regards,

 

Mohammed Noor

texasnas52
Beginner

Hi,

 

if i have one subscriber and one publisher and phone was working before. There is one tftp on the subscriber which all phone is pointing. When i shut down subscriber  the phone will not register. Will it work when the tftp is down on the subscriber. All firmware already loaded and workjnf before.

 

texasnas

Mohammed Khan
Cisco Employee

Hi Texasnas,

 

It should work though TFTP/Subcriber is down if callmanager service is running on Pub then phone should register without any issue.

Regards,

Mohammed Noor
 

david.vanherck
Beginner

Hi,

 

I think that you need Agent Ransack as utility ;-)

 

http://download.cnet.com/Agent-Ransack/3055-2072_4-10043846.html?tag=pdl-redir

 

Greets,

David

Mohammed Khan
Cisco Employee

Hi David,

 

Agreed, Thats the  best utility for windows along with Notepad++ :-)

 

Regards,

 

Mohammed Noor

Hello Mohammed,

 

I'm Unable to view the below videos. Can you please share me the link for below videos.

 

  1. Cisco IP Phone Boot Sequence - Watch Video
  2. Cisco IP Phone Registration and Common IP Phone Registration Issues - Watch Video

Getting error message, attached screenshot.

Mohammed Khan
Cisco Employee

Hi Karthikeyan,

Let flag this issue to concern team and have it fixed.

Regards,

Mohammed Noor

Mohammed Khan
Cisco Employee

Hi karthikeyan,

Video links are working fine now.

HTH,

Regards,

Mohammed Noor

G2824
Participant

this video has good information for rookies...but I can hardly see anything!!!! BLURRY

can this be fix? Please

bgibson@htps.us
Beginner

 My mouse changes to a circle/hash when I hover over the video, as if it's unavailable.  I am logged in.

G2824
Participant

try different browser

bgibson@htps.us
Beginner

Works great, thanks!

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