This document provides a hardware problem troubleshooting guide on Cisco TelePresence Video Communications Server (Cisco VCS) Return Materials Authorization (RMA).
2921 has 9-port HWIC FE switch module. IP phones send ARP broadcast for TFTOP SERVER, but router is either not forwarding the ARP, or the CUCM PUB TFTP server is not reciving the ARP request, so phones cannot find TFTP SERVER. ...
view more
Hi, We have a cluster of QM WFO installed on a Windows Server 2012R2 with SQL Server 2008 and we need to upgrade to Windows Server 2019 – SQL Server 2016 or 2017.What is the best way to do this upgrade? Checking the procedure of Backup and Restore fo...
view more
Hello All, Looking all over for an answer. Have a customer with multiple On Prem registered endpoints. They state that they don't have the option to add another party to a call on most of the endpoints, but do on at least one. So no Add C...
view more
We have agents who handle e-mails using UCCX/CCP through Finesse and we are trying to figure if there is a way either in UCCX/CCP or in the Office 365 e-mail account to have all e-mails that are replied through Finesse to have their From field modified to...
view more
Hi, There is a way to use a screen as default for presentation and for conferences ? ( If there is a presentation it wil be displayed on the screen 2 and if there is no presentation the participant will be displayed by default on the screen 2 )If i c...
view more
