To participate in this event, please use the to ask your questions
This topic is a chance to clarify your questions about the implementation, best practices and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) deployment models. Based on the Unified Contact Center Enterprise (UCCE), learn how to deal with the inbound UCCE call flows based on CVP and IP IVR.
Ask questions from Thursday 22nd to Friday 30th of October, 2020
German Manvelyanis a Technical Consulting Engineer from the TAC Contact Center team in EMEA. His expertise encompasses the complete Contact Center portfolio, with deep roots in premises and hosted models. With an extensive 15 years background as an implementation, pre-sale, and TAC engineer, he is constantly developing exceptional solutions that challenge the norm. Prior to joining Cisco TAC, German was a Solution Architect and developed and implemented several Contact Centers including the largest geographically distributed (Parent/Child) Contact Center in Russia. In the Cisco TAC , he has acquired a deep technical understanding and troubleshooting skills for the entire UCCE, Packaged Contact Center Enterprise (PCCE), and Unified Contact Center Express (UCCX) product lines.
German might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Contact Center community.
Hello, I have an issue with its-CISCO.18.104.22.168.tcl when incoming call from FXO is disconnected the script keeps in the loop without stopping, I don't know how to solve it! my configuration:applicationservice aa flash:its-CISCO.22.214.171.124.tclpar...
Hi, Can an A-flex 2 A-FLEX-NUCM-MC be merged with Flex 3 along with A-FLEX-NUM-MC. I have a customer who has 2 separate subscriptions and would like them on the one. What is the difference between the 2? Thanks,Kelly
Dears,We have CMS version 2.6.1 and TMS version 15.9.When adding a space in CMS, we're able to successfully join through Cisco Meeting App.However, when scheduling a meeting through TMS, we're getting "Meeting Not Found" when trying to login through the M...
Hi Community, we want to use the voice feedback functionality on CP 88xx Phone running Firmware 12.8.1 (for example: sip8845_65.12-8-1-0101-482). Our Callmanager Cluster is running on Version 126.96.36.19900-11. When we access the Phone...
Hello All, I'am trying to remove a bunch of manual set "Phone Load Name" fields from some 7945 phones. I cant use "Update Phones" and Query as it doesnt have that field. It does when i do one phone at a time lol. Do i have to...