In a Cisco UCCX environment, UCCX Agent login fails with the AXL Error. This document discusses how to troubleshoot this issue.
Cisco Unified Contact Center Express 8.x
Cisco Unified Contact Center Express 8.5
UCCX Agents are unable to login to the UCCX and the MIVR logs shows the following error
%MIVR-LIB_AXL-7-UNK:AXL-ExecutionCmd-23678.CCMExecuteSQLQuerySOAPAdmin: process timeout: interrupt socket
This issue is documented by Cisco Bug ID CSCtj50884 (registered customers only) and this has been observed in environments where a very large number of AXL queries are done on the CUCM server.
This AXL error message indicates that the AXL server did no’t respond in a timely manner, or the UCCX was not able to send the message across to the AXL server. This issue can be resolved by restarting the Cisco Tomcat Service on UCCX and CUCM. So, as a workaround, estart the Tomcat service on the CLI using the command "utils service restart Cisco Tomcat".
Also, you can prevent the external application from performing AXL queries. But this is usually not a feasible workaround as AXL queries are a requirement for basic functionality of some applications.
When I login to the agent on the phone, I get this error message. "Your request to change your agent state failed, try again"
In CME 7 with UCCX 8, while login to the agent on the phone getting error message. "Your request to change your agent state failed try again".
Check below the compatible version of CME with UCCX
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