Unable to leave a voice mail or record greetings after replacing the motherboard on the Cisco Unity server

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Core Issue

This problem may arise if the Unity server has two network interface cards (NICs) and both of them are enabled.

Resolution

Complete these steps to resolve the issue:

1. Verify the IP address of Cisco Unity on the Cisco CallManager voice mail ports.
   
   
2. Disable one of the network interface cards (NICs) on Cisco Unity.
   
   
3. Check the IP address on the Cisco CallManager voice mail ports again.
   
   
4. If the IP address does not change, re-assign the IP address to the right NIC card on Cisco Unity.

For more information and some troubleshooting issues related to voice mail, refer to these documents:

• Voice Messaging Issues
  
  
• Cisco Unity and CallManager IP Integration: Unity Voicemail Port Not Reachable
  
  
• Cisco Unity: Voice Mail Stops After 30 Seconds