We have configured a Hunt pilot which includes 2 line groups.one line group with 5 extensions rings with Algorithm as broadcast and 2nd line group contains 1 extension as their manager.All these extensions configured with single number reach with their mobile numbers.Requirement is to transfer the unanswered calls to unity connection auto attendant via a cti route point (Enabled forwarding at Hunt pilot).
However the setup is not working.Calls go to some default voicemail pilot.
We have enabled voicemail for individual extensions after 28 seconds.
Hi All, I have a customer that is using a 3rd party solution for voicemail for users. We are in need to add a unity connection server for the use of System Call Handlers, and Directory call handlers. At this stage there will be no user ma...
HiI have the below queries on CUIC reporting.Not Ready Time means they have forced themselves into a state of not receiving calls? Is this different from breaks?What do Reserved Time & Work Time mean?Calls Presented = Calls Handled + Abandoned, But I ...