- Overview: What is OAuth
- OAuth Components
- Architecture
- OAuth Tokens:
- OAuth Grant Flows and CUCM support:
- OAuth Encryption and signing keys
- OAuth Benefits
- How to Enable OAuth
- Enabling Unified CM & IM&P
- Enabling Unity Connection
- MRA and OAuth Trace Analysis
- Troubleshooting Tips
- Conclusion:
Overview: What is OAuth
Imagine sitting in an interview room with a bunch of techies, firing questions at you, assessing you, sizing you up and you walking in with confidence and trepidation knowing fully well you really want the job but also that you are really good at what you do, but somehow things are not going quite well as you would want or envisage and then in the midst of all the pandemonium and barrage of questions, you hear these words: "Do you know how OAuth works"??
And you bet, my ears felt like ( did I just hear that) and in my head I am like "O what?"
If you want to know the result of that interview you would have to stay with me till the very end...But for now lets get into the matter of OAuth.
OAuth is simply an Authorization protocol defined by RFC 6749. OAuth allows an end user ( like me) to authorize an application (like Jabber) to gain access to a third party service ( like CUCM) without sharing their credentials with the application.
OAuth is becoming the defacto authorization protocol within UC collaboration solutions and vendors like Cisco and Microsoft have deployed it within their solution stacks. Some UC solutions deploying or requiring OAuth are
- Jabber(internal)/MRA
- Unity Connection with O365 ( unified Messaging)
- SfB client ( uses Oauth with SFB server)
OAuth Components
OAuth is an authorization framework specification that comprises of different components. The diagram below gives the components used within the Cisco Oauth deployment.
- Resource Owner: This is you the end user
- User agent: This is the application that requires access to resources on your behalf ( Jabber, UCxN ( with O365))
- Resource Server: CUCM, O365, SfB
- Authorization Server: This is the server that issues your tokens, encrypts and signs them. eg Unified CM OAuth server
Architecture
The diagram below shows the Oauth architecture used within CUCM and the interactions between the end user and various components in the Oauth deployment
OAuth Tokens:
CUCM uses tokens to authorize access to resources once user has been successfully authenticated. Depending on the CUCM version and the Oauth grant flow model used, CUCM uses either
- Access tokens only or
- Access tokens and Refresh tokens
The process of Authentication involves a user confirming their identity and approving what information can be accessed. Once the user has been successfully authenticated, access token is issued to the 3rd party using OAuth by the authorization server. Cisco implementation offers two tokens that will be issued for authorizing access to resources
- Access token:
- This token is issued by the authorization server. The client presents the token to a resource server when it needs to access protected resources on that server. The resource server needs to validate these tokens and is able to that because the Oauth-authorization server would have distributed the encryption and signing keys for these tokens to it. As a result, the resource server trusts connection requests using these tokens (Cisco access tokens default to a lifetime of 60 minutes)
- Refresh tokens
- This token again is issued by the authorization server. The client presents this token to the authorization server together with the client secret when the access token has expired or is due to expire. If the refresh token is still valid then the authorization server will issue a new access token without requiring another authentication. (Cisco
refresh tokens default to a lifetime of 60 days). If the refresh token has expired then a new full OAuth authorization code grant flow has to be initiated to obtain new tokens.
- This token again is issued by the authorization server. The client presents this token to the authorization server together with the client secret when the access token has expired or is due to expire. If the refresh token is still valid then the authorization server will issue a new access token without requiring another authentication. (Cisco
OAuth Grant Flows and CUCM support:
OAuth supports multiple grant flows however CUCM deployment supports the following:
| CUCM Version | OAuth Flow model | Authentication method | Tokens issued |
| 10.5 <= cucm-version < 11.5.1(SU3) | Implicit Flow | SAML SSO only | access token |
| >= 11.5.1(SU3) | Authorization code grant flow | Local user, LDAP and SAML SSO | access token, refresh token |
OAuth Encryption and signing keys
CUCM OAuth server generates a set of encryption and signing keys used for signing and encrypting OAuth tokens. These keys are automatically distributed within Unified CM clusters to call control and IM and presence nodes. Unity connection and Expressway-C servers are also able to fetch encryption and signing keys using a REST API.
The signing/encryption key set is used to validate/decrypt tokens presented by jabber clients when authorization to a resource is requested
OAuth Benefits
OAuth provides several benefits to both end users and UC administrators. Some of these benefits are highlighted below:
- End user is mot required to authenticate when the client is restarted
- Authentication doesn’t fail when the password is changed
- Faster login process once authenticated as well as offline login
- Allows for stronger authentication methods (multi-factor, biometric) when combining OAuth with SAML 2.0 based single sign-on
- Reduction in password support cases
- A user is not required to share credentials with a 3rd party application
How to Enable OAuth
The recommended and supported versions for OAuth are shown below:
Enabling Unified CM & IM&P
To enable OAuth perform the following procedure
1. Go to Cisco Unified Communications Manager Admin > System > Enterprise Parameters > SSO and OAuth Configuration and
"Select OAuth with Refresh Login Flow" set Enable support OAuth feature. ( adjust timers if desired)
NB: There is no configuration change required on IM&P nodes. CUCM will automatically push this settings to all the IM&P nodes in the cluster.
There is an exception to this and that is when centralized IM&P cluster is deployed. Additional configuration is required on the IM&P cluster to fetch the OAuth token keys from the CUCM clusters
Enabling Unity Connection
Two steps are required to enable unity connection for OAuth:
- Configure the Unity connection Server to fetch OAuth token signing and encryption keys from Unified CM. This step is required because unity connection is not part of CUCM cluster, hence we need to find a way to obtain the sign and encryption key from CUCM Oauth server.
- Enable OAuth services on Unity connection cluster
To obtain the signing and encryption keys Unity must be configured with the Unified CM host details and a user account enabled for Unified CM AXL access
Go to AuthZ Servers > Add New
MRA and OAuth Trace Analysis
Now that the theory is explained and understood we now take a deep dive into the inner workings of OAuth in MRA deployment.
The selected trace analysis was taking while troubleshooting an issue with OAuth login flow and I thought it might provide an excellent source of learning. Sit tight, here we go....
++ Summary of Issue ++
After enabling OAuth on CUCM and Expressway-C, users attempted to login, got the CUCM browser page ( shown in step 4 of the architecture diagram), entered in user credentials but got "unable to communicate with server"
For all who are familiar with the Jabber MRA call flow, the first request that jabber sends ( after _collabe-edge SRV lookup) used to be "get_edge_config" However to support OAuth flow, the first request that jabber sends now is
"get_edge_sso"
The next few lines we will detail the requests and responses used in OAuth flow with Jabber
|
Request-sequence |
Request Sent |
|
{1: get_edge_sso} |
GET https:///Ym91bGRlcm1lZGljYWxjZW50ZXIuY29t/get_edge_sso?email=aokanlawon@lab.com |
|
++ Expressway-E receives the request ++ 2020-03-24T16:31:00.962-06:00 labucexpye01 traffic_server[16087]: UTCTime="2020-03-24 22:31:00,962" Module="network.http.trafficserver" Level="INFO": Detail="Receive Request" Txn-id="2004" Src-ip="81.157.160.37" Src-port="59252" Msg="GET https:///Ym91bGRlcm1lZGljYWxjZW50ZXIuY29t/get_edge_sso?email=aokanlawon@lab.com HTTP/1.1"
++ Expwe-responds with 200 OK With Token-reuse set to True ( NB: Request is forwarded to ExpwC and C sends to CUCM and CUCM responds based on the Refresh login configuration ++
2020-03-24T16:31:00.963-06:00 labucexpye01 traffic_server[16087]: UTCTime="2020-03-24 22:31:00,962" Module="network.http.trafficserver" Level="DEBUG": Detail="Sending response" Response-code="200" Txn-id="2004" Dst-ip="81.157.160.37" Dst-port="59252" <Response> <SingleSignOn> <Status enabled="false"/> <Token reuse="true"/> </SingleSignOn> </Response> </SSOResult>
++ Once Token re-use is set to True, Expressway-E will then presents Jabber with a login form ( via the built in web browser) Once the user has entered all the login details, Jabber sends an Authorize Response with the client ID to be used for the authentication++ |
|
Request-Sequence |
Request Sent |
|
{2: "authorize?response_type=code&realm=local&client_id="} |
"GET https:///Ym91bGRlcm1lZGljYWxjZW50ZXIuY29t/authorize?response_type=code&realm=local&client_id=.... |
|
++ Jabber confirms Token reuse is enabled ++ 2020-03-24 22:31:00,442 INFO [0x00002b04] [rvices\impl\system\SingleSignOn.cpp(206)] [Single-Sign-On-Logger] [CSFUnified::SingleSignOn::Impl::isAuthenticatorTokenReuseEnabled] - TokenReuse enabled for 1001
++ Jabber states that services needs authorization and we need credentials for authentication ++ 2020-03-24 22:31:00,442 INFO [0x00002b04] [\impl\system\UserProfileManager.cpp(153)] [UserProfileManager] [CSFUnified::UserProfileManager::Impl::getCredentialsForAuthenticator] - for authenticator: 1001
++ Jabber sends authorization response with client id++ 2020-03-24 22:31:00,442 DEBUG [0x00002b04] [bwindowplugin\browsercontroller.cpp(167)] [PluginUtils] [BrowserController::NavigateTo] - Enter - url = https://labucexpwye01.bouldermedicalcenter.com:8443/Ym91bGRlcm1lZGljYWxjZW50ZXIuY29t/authorize?response_type=code&realm=local&client_id=C1b4b988f3efa1c3fc97d0d0a36f6b97f244b4fafe55e8d9d7
++ Expressway-E recieves the the Authorization response ++ 2020-03-24T16:31:01.569-06:00 labucexpye01 traffic_server[16087]: UTCTime="2020-03-24 22:31:01,569" Module="network.http.trafficserver" Level="INFO": Detail="Receive Request" Txn-id="2005" Src-ip="81.157.160.37" Src-port="59254" Msg="GET https:///Ym91bGRlcm1lZGljYWxjZW50ZXIuY29t/authorize?response_type=code&realm=local&client_id=C1b4b988f3efa1c3fc97d0d0a36f6b97f244b4fafe55e8d9d78774 e305bae9ab1&device_id=2c23dad7-ab7e-4686-a461-b23cffbaa15e&email=aokanlawon@lab.com&state=1771145038 HTTP/1.1" |
++ Next Jabber sends Authentication request with client_id established earlier ++
|
Request-Sequence |
Request Sent |
|
{3: "localauthentication"} |
"POST https:///Ym91bGRlcm1lZGljYWxjZW50ZXIuY29t/localauthentication HTTP/1.1" |
|
+++ Next Jabber sends a POST request for local authentication with its client_id++
2020-03-24T16:31:22.729-06:00 labucexpye01 traffic_server[16087]: UTCTime="2020-03-24 22:31:22,729" Module="network.http.trafficserver" Level="INFO": Detail="Receive Request" Txn-id="2007" Src-ip="81.157.160.37" Src-port="59254" Msg="POST https:///Ym91bGRlcm1lZGljYWxjZW50ZXIuY29t/localauthentication HTTP/1.1" Module="network.http.trafficserver" Level="DEBUG": Detail="Receive Request" Txn-id="2007" Src-ip="81.157.160.37" Src-port="59254"
+++ Next Expressway-E sends POST request to C +++ +++ Expressway-C receives the request +++
2020-03-24T16:31:22.739-06:00 labucexpyc01 traffic_server[14358]: UTCTime="2020-03-24 22:31:22,739" Module="network.http.trafficserver" Level="INFO": Detail="Receive Request" Txn-id="6114" Src-ip="127.0.0.1" Src-port="33688" Last-via-addr="10.10.1.44" Msg="POST http://vcs_control.lab.com:8443/Ym91bGRlcm1lZGljYWxjZW50ZXIuY29t/localauthentication HTTP/1.1"
+++ Expressway-C will do two things here
|
+++ Now Jabber will send a POST request to get access_token and will embed the following information in the POST request +++
1. authorization code
2. client_id
|
Request-Sequence |
Request |
|
{7: "access_token"} |
|POST //cucm.lab.com:8443/ssosp/token/access_token |
|
2020-03-24T16:31:23.789-06:00 labucexpyc01 edgeconfigprovisioning UTCTime="2020-03-24 22:31:23,789" Module="network.http.sso.server" Level="DEBUG" Action="Send" Url="https://av-cucm.lab.com:8443/ssosp/token/access_token" grant_type=authorization_code
+++ CUCM responds with 200 OK containing +++
|
OAuth process is now complete and Jabber will then start the normal service requests process but rather than using user credentials, will use the authorization header which will contain the access_token that has been obtained.
|
++ get_edge_config with Authorization header and access_token embedded ++
HTTPMSG: |
++ Back to the issue +++
Now that we understand the flow and we can see that the OAuth flow successfully completes, we now focus on why the client still could not login. For this we need to turn to Jabber PRT logs,
From the Jabber logs, here is what I see:
|
+++ 2020-03-31 12:12:54,998 ERROR [0x000006c8] [rwerx\jwcpp\xmppcore\src\client.cpp(192)] [csf.jwcpp] [gloox::Client::handleNormalNode] - @XmppSDK: #0, The server doesn't offer any SASL authentication mechanism that we can support
++ Jabber says that there is no Simple Authentication and Security Layer (SASL) authentication mechanism it can support ++ Questions is why? We have already established that Jabber is going to use OAuth for this session and has successfully obtained the required tokens. So what is going on.??
To understand what is going on, we need to know that Jabber needs to know the supported SASL authentication mechanism in the XMPP features advertised by Expressway-C. This in-turn depends on the advertised SASL authentication supported by IM&P server. So the next logical place to go is to find what SASL mechanism is advertised by both IM&P and Expressway-C
1. ++ Expressway-C request to get supported sasl mechanism supported by IM&P ++
NB: OAUTHBEARER ( is included in the SASL mechanism supported. This is required for OAuth to work)
The issue turns out that even though OAuth was enabled and the first stage of obtaining OAuth tokens was successful, expressway-C configuration was stuck on OAuth not been enabled: Looking at the xconfiguration API of expressway-C we saw "OAuthLocal:off" This should be on.
A reboot of the server fixed the issue:
This is the correct configuration
Troubleshooting Tips1. Some quick thing to check when having issues, verify the keys on all servers in the cluster
2. Refresh servers in Expressway-C to ensure that expressway has the keys to validate access tokens from CUCM Conclusion:This was a long one, I guess by now you know I do not do short articles/blogs. I guess the complexities of some of these solutions cant easily be written. OAuth is a great solution, I encourage you deploy it for your customers. As for my job interview, lets just say that I am still looking for a job. If you know someone or your team needs a good guy like myself. Please reach out to me. |
ok so i just gave an attempt with my jabber and lab cucm, jabber is on cloud and i defnied the lab cucm under webex administration, i enabled the oauth under enterprise parameter , am connected to jabber softphone but i didn't get a prompt for authorization
cucm 12.5
